Quality
Quality Management
Providing a high quality cleaning service for our customers is of paramount importance to us. As part of our commitment to quality our managers visit every client regularly to walk the site….
Time and Attendance
Smith & Arner® has introduced a Time and Attendance System (TAS), which helps us to monitor and track the work pattern of our cleaning operatives. Like our Quality Management System ….
Training
As part of Smith & Arner®’s on-going commitment to achieving the highest possible standards, we adopt an active training policy for all levels of employees. The purpose of training is to….
Eco Policy
Smith & Arner® are committed to protecting the environment, both now and for the future. Paramount to this is the on-going communication between our clients, ….
Policies
Smith & Arner® have all the policies required for a large service oriented business. We have also produced extended policies that cover a broad spectrum of socioeconomic issues including….
Case Study
The Client – A large inner city secondary school. The Challenge – The client is a secondary school in central Noida that employed their own cleaning team. It emerged that the school….
Accreditations
Smith & Arner® was awarded ISO 9001 certification following an independent assessment. The Quality Management Systems assessor paid particular tribute to ‘the investment in….
Service Standards
Service Standard Commitments – Smith & Arner® is committed to delivering the highest possible cleaning standards at all times. Our business strategy includes the implementation ….